Bureaucracy Meets Binary: Is Digitalization the Answer for Better Government Services?
Long before ChatGPT burst onto the scene, governments were already dipping their toes into the chatbot pool. But as Colin van Noordt, a researcher on AI in government, points out, those early bots were more like digital dunces compared to today’s AI whiz kids. Now, with the advent of generative AI, we’re witnessing a renaissance in public service efficiency.